Category - Troubleshooting

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About Managing Network Licenses

Network License Manager (NLM) runs on one or more servers in your network to control the distribution of licenses from the available pool. When a user starts a product, NLM requests a license from the license server. If a license is available, NLM assigns it to the requesting user. This assigned license is subtracted from […]
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Error: “Unhandled Exception in acmgd.dll ARX Command” when launching AutoCAD

Issue: When launching an AutoCAD product, the following error is displayed: Unhandled Exception in acmgd.dll ARX Command Unhandled Exception E0434F4D (e0434f4dh) at address 7c81EB33h Unhandled Exception E0434352 (e0434f4dh) at address 7c81EB33h Solution: Method 1 Add Read and Read & Execute to the group Users and/or Everyone for the following files: Windows XP/Vista/7 x86 (32 bit): C:\Windows\Microsoft.NET\Framework\v2.0.50727\CONFIG\machine.config C:\Windows\Microsoft.NET\Framework\v4.0.30319\Config\machine.config Windows XP/Vista/7 x64 (64 bit): C:\Windows\Microsoft.NET\Framework64\v2.0.50727\CONFIG\machine.config […]
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Hatch disappears in AutoCAD 2018

Issue: You open an Autodesk® AutoCAD®  drawing in Autodesk® AutoCAD®  2018. A certain hatch is not shown. When you open the drawing in Autodesk® AutoCAD®  2017, the hatch is still shown. Solution: Option 1: WBLOCK to export the data in Version 2016 to a new drawing INSERT the element the drawing in Version 2018. Option […]
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How to use Autodesk software with trial license

Issue: You would like to know how to use Autodesk software with trial license. Solution: There are two ways of using most Autodesk software with trial license Option 1: If you have Internet connection on your system. Launch your Autodesk software and click on start a trial link on Let’s Get Started screen. On Sign IN window use your Autodesk Account […]
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Keep Revit file healthy by following below things

1. Audit file regularly, 2. Working on latest Revit Build, 3. Clean temporary files regularly, 4. Avoid linking/importing CAD(dwg/dgn) data. See more details here on importing CAD. 5. Reduce warnings 6. Reduce use of Third Party application. 7. Avoid importing complex geometry. In Worksharing environment, 1. Create new local file regularly. 2. While saving use Compact Central Model, 3. On Collaboration for Revit, if you are getting errors, clear […]
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Problems pulling licenses with a combined AEC and perpetual license.

Issue: After configuring your license manager to reflect a new license file with AEC and perpetual licenses user’s start reporting that they can’t connect to the server or get the  dialog box message: A valid license could not be obtained by the network license manager. If you are still unable to access a license, contact […]
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To Modify a Deployment

Change a deployment, use an existing deployment as a template, or replace a deployment. If you modify an existing deployment, changes are limited, depending on the settings you chose when you created the deployment. If you chose to include only the required products, you can’t modify the deployment to include other products. Open the shared […]
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To Obtain a Host Name and ID

Find a host name and ID on Windows, macOS, or Linux Find Host Name and ID with LMTOOLS on Windows While logged in with Administrator rights on a local computer, click All Programs > Autodesk > Network License Manager > LMTOOLS Utility. In the LMTOOLS utility, click the Systems Settings tab. Locate the Computer/Hostname box. This box contains the host name. Locate […]
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